Our old heat pump suddenly stopped working just as the temperature dropped so we were looking to quickly obtain a new one.
Although we were in a hurry to purchase a new heat pump, i wanted to ensure that the replacement unit was the correct size for the space, energy efficient and made by a reputable brand. I did extensive research before contacting numerous companies to obtain quotes and/or organise an on-site consultation.
There are a vast number of heat pump suppliers/installers in Auckland providing varying levels of service. Some wouldn’t provide an estimate over the phone, others wouldn’t give unbiased advice and pushed the brands that suited them.
Eventually I decided to go with either; Mitsubishi Electric or Daikin. I obtained a few quotes for each model and the Mitsubishi was cheaper to purchase/install but the Daikin was more efficient to run. I was struggling to make a decision until I stumbled upon I-Air Projects.
Review – Consultation and Quote
I phoned Canar and asked for a quote over the phone; he was upfront, honest and provided a very competitive estimate. He explained that Mitsubishi currently had a supply issue and we would have to wait weeks before he could obtain a unit. I phoned him back later that afternoon and arranged for him to come to my house the following day for an on-site consultation and an accurate quote.
He advised/confirmed the best models for the intended space and provided some brochures for each brand. He was polite, genuine and promised to give me a good price; which he emailed through later that evening.
He was true to his word and did provide a very good price, I initially thought it was too good to be true and wondered what the catch was! However, based on the reviews on this website and after some further email communication with Canar i decided to proceed. I accepted the quote on Wednesday evening and he agreed to do the install on the coming Monday – Going out of his way to satisfy our request for an urgent installation.
Review – Installation and Workmanship
He turned up on time and worked tirelessly throughout the day. He gave me the option to keep the existing capping or replace it with new capping. He recommended replacing it and upon viewing the new capping i agreed.
He was polite throughout and happily answered my questions about the unit and the installation. I got the impression that he would rather take his time and do the job properly, rather than sacrifice quality for speed.
The end result is a tidy and professional install; the pipework and capping to the outdoor unit were very well executed even though it is largely out of site. I’m disappointed that i didn’t take a ‘before’ photo to help illustrate how much better it looks now.
I’m quite particular and I know I can be hard to please, especially when it comes to work on my vehicles and house. Having said that, I’m very satisfied with the advice, product and workmanship provided by Canar. He communicates well and genuinely appears to put the customer’s needs first.
We are very satisfied with our new Daikin Cora FTXM50R heat pump and the Wi-Fi option is a game changer. The app allows you to monitor and control the unit whilst you are away from home, it also makes programming the timer a breeze. We have only used the unit for heating so far but it has done the job with ease.
I would happily use Canar for our future heat pump requirements and wouldn’t hesitate to recommend Canar and I-Air Projects to family and friends.”
Eman Al Ani
"I-Air installed 9 ton heat pump in my property. We had excellent service and value for money. The job was done on time. I would recommend this company to do such a job to all my friends."
"This has been a great experience! Canar was prompt when arriving to quote, no problems with what we wanted and the quote arrived that night. There was no drama with a second visit to discuss installation. Then the installation itself was done neatly, professionally and on-time. Thanks Canar, you're top of out heat pump list!"
Ronald Martin Randall
"Canar was easy to deal with. Gave me a great price and install the system when he said he would. No mess, no fuss. What I liked about him was that he made sure I was comfortable with where equipment was placed, how the cables and drainage were positioned, and the quality of his work. I felt in control of what I was having installed and the outcome. I found Canar easy to deal with, professional and amicable. 5 stars for this job and definitely recommend him to anyone who is looking for a heat pump."
"Canar did a great job installing a multi split Daikin system for us. 3 heat pumps (2 upstairs) total with lots of wiring & plumbing involved. Took him full 1.5 days, barely had any rest while he was around. Arrived on time, communicated very well throughout the whole engagement. Always polite & helpful. The end result was a very clean job with great finish. 100% recommended."